Implementing an Industrial-Strength Process for Managing Advanced-Exchange /...
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our...
View ArticleUsing Advanced Data Analytics to Drive Breakthrough Business Outcomes
We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail...
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What Gets Measured in Service Supply Chain Optimization: Customer Behavior
by Dan Gettens & Pedro Cueva, OnProcess Technology, Inc. In optimizing their Service Supply Chain, many companies start by trying to better understand customer behavior. What is the pattern of...
View ArticleClik here to view.
Implementing an Industrial-Strength Process for Managing Advanced-Exchange /...
by Dan Gettens, Chief Research Officer, OnProcess Technology Part II – What’s achievable? Let’s consider what is realistic and achievable with an improved advanced exchange process. Based on our...
View ArticleClik here to view.
Using Advanced Data Analytics to Drive Breakthrough Business Outcomes
We recently posted about our PTR (Propensity to Return) analysis model which provides significant benefits to companies with high levels of No Trouble Found and/or Remorse Returns in the retail...
View ArticleClik here to view.
Can Outsourcing Work When the Customer is King?
By Robert Kenney, EVP Sales & Marketing, OnProcess Technology The customer is king, and now more than ever—in our digital, instant-gratification age—they expect royal treatment. If they don’t get...
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